Refund policy

 

At Dawood Lifestyle & Gadgets, we value your satisfaction and strive to ensure you have a smooth shopping experience. This Return and Refund Policy applies to all purchases made through our website https://dawoodlifestylegadgets.com and is valid within Kenya, where we currently sell and ship our products.

1. Eligibility for Returns

We accept returns for both defective and non-defective items, provided that:

  • The item is returned within 3 days of the delivery date.
  • The item is in its original condition, unused, and with all original packaging and accessories.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Products Sold

All items sold by Dawood Lifestyle Gadgets are new and unused. We do not sell refurbished or second-hand products.

3. Return Method

All returns must be made in-store. Please contact our customer service team before bringing the item back to arrange the return process and ensure a smooth experience.

Store Address: Bihi Towers 11th Floor Suite 2, Moi Avenue Nairobi CBD, Kenya
Contact: +254718156976

4. Exchanges

We accept product exchanges for the same or a similar item (subject to availability). If the item you want is unavailable, you may choose a refund instead.

5. Refunds

  • Once your returned item is received and inspected, we will process your refund within 7 business days.
  • Refunds are issued in Kenyan Shillings (KES) to the original payment method used for the purchase.
  • No restocking fees apply.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons (for example, personal care items or opened packaging). Such exceptions will be clearly stated on the product page.

7. Contact Us

For return, exchange, or refund inquiries, please contact us:
Email: dawoodlifestylegadgets@gmail.com
Phone: +254718156976

Website: https://dawoodlifestylegadgets.com

8. Policy Updates

Last updated: 2025

Dawood Lifestyle Gadgets reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website.